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Privacy Policy


Your privacy is very important to us.  This Privacy Policy explains what personal data / non-personal data we collect from you and how we deal with it.  We strongly recommend that you read this Privacy Policy carefully and if you have any questions, please don’t hesitate to send us an email at



1.1  This Privacy Policy applies to all of our Websites / Apps and the Services provided by us, but do not apply to any services provided by our product/service providers, and any physician, medical practitioner.


1.2  By being one of our visitors or customers you agree to be bound by all the terms and conditions set out in this Privacy Policy.  If you do not agree, please do not use our Services or visit our Websites / Apps.


1.3  You expressly consent to our use and disclosure of your personal data / non-personal data in accordance with this Privacy Policy once you have accepted this Privacy Policy and the General Terms and Conditions and upon your visit to our Websites / Apps and/or use of our Services. Your use of our Services shall be deemed as your expressed acceptance to the terms herein.


1.4  This Privacy Policy is part of the agreement between you, the user, and us, and the content of this Privacy Policy is subject to the terms and conditions in the General Terms and Conditions.


1.5  This Privacy Policy set out the personal data / non-personal data which we may collect and receive from you and what may happen to such personal data / non-personal data.


2.1  In order to use our Services (as defined in the General Terms and Conditions and as displayed on our Websites / Apps from time to time), you may be required to provide us with your full name, date of birth, billing address, identification document/passport number, brief medical background, credit card number, credit card expiry date, credit security code, etc.


2.2  Types of data collected


(a)Personal Data


Personal Data is data that identifies you as an individual, such as your name, postal address, email address, age, credit card information, or any other information that identifies you. Personal Data will only be obtained if you are willing to provide the same to us. We may use the Personal Data to gain a better understanding about your needs and interests and to provide you with better service, and to support the relationship between you and us.  We attach great importance to your trust placed with us and we will not sell, rent or lease your personal data to any third parties unless with your expressed consent.


(b)Non-Personal Data


Non-Personal Data is data that can not identify you as an individual, such as the type of your browser, IP address, your browsing history, etc.  We may automatically collect certain types of non-personal data from you when you use our website or Apps.  We may also collect non-personal data that you are willing to provide, such as data included in response to operations in our Services.


2.3  We collect personal data / non-personal data when you provide information to us or through the use of web technologies and the collected information including but not limited to your IP address, cookies, software and hardware attributes, and the page you requested via the links in our website.


3.1  Our Services, and in particular any Services involving purchase, are only available to individuals at the age of 18 or older, unless he / she is under the supervision of a parent or legal guardian who is aged 18 or above.  Therefore, this Privacy Policy is not applicable to the individuals under the age of 18.


3.2  Please do not submit any personal data / non-personal data to us if you are under the age of 18. 


3.3  If you are under the age of 18, you may only visit our Websites / Apps under the supervision of a parent or legal guardian.


4.1  We collect data from you and/or any other persons you affiliates, contracts, or authorizes. For example, we may collect data from your credit card issuers for verification purpose for your purchases, participate in any interactive features of our Services such as filling out a form, completing a survey, making transactions, requesting customer support and etc.  We use your personal data / non-personal data, including but not limited to, for:

(a) providing and operating our Services;

(b) providing you with assistance and technical support;

(c)  developing, customizing and improving our Services, based on your and other customers’ and visitors’ common or personal preferences, experiences and difficulties;

(d)  enabling us to contact you, other customers and/or visitors with general or personalized service-related notices and promotional messages;

(e) enhancing our data security and facilitating fraud prevention;

(f) complying with any applicable laws and regulations;

(g) notifying you about products, services, promotions, events, offers, rewards etc. offered by us and others, and provide details we think that you will have interest in; and

(h) protecting you and other users, as well as us, against any possible error, fraudulent acts, and other crimes.;

4.2  We may review the personal data / non-personal data from time to time to identify issues/problems and to resolve disputes, and to identify users who may use multiple user IDs or aliases.  We may compare and review your personal data / non-personal data for errors, omissions and for accuracy purposes.


5.1  We limit access to your personal data / non-personal data to our employees who we believe reasonably need to come into contact with the said personal data / non-personal data in order to provide Services to you or in order to do their jobs.


5.2  We have physical, electronic and procedural safeguards that comply with our legal obligations to protect your personal data / non-personal data.  However, we must stress that it is not 100% secure and we cannot guarantee the absolute safety and security of your data.


6.1  For the purpose of enhancing, improving our Services to you, we may, on certain circumstances, allow others to conduct analysis on our Services by using the Data, but rest assure that any such third party would not be able to identify you.  These entities/third parties may use cookies, web beacons and other technologies to collect data regarding your use of our Services and other websites, including your IP address, web browser, browsing history, time spent on pages, links clicked and conversion data.  This data may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.


6.2  For on-line purchase purposes, you understand that we disclose your personal data including but not limited to your full name, date of birth, billing address, identification document/passport number, credit card number, credit card expiry date, credit card security code etc. to third party product/service provider(s), strictly for the purpose of facilitating your purchase.


6.3  You understand that we may pass your personal data and/or information to Physicians / medical practitioners for the purpose of matching you and the Physician / medical practitioner you wish to engage.


6.4  You also understand that we may pass your personal data and/or information to cloud service providers or any third parties which are engaged by us to store, host and handle information and/or data.


6.5  If the information provided to us is deemed illegal and/or unlawful, we reserve the right to notify the law enforcement authorities and to disclose such information to them for their investigation.


7.1  You understand we shall retain your personal data / non-personal data as long as we need to provide Services to you.  If you do not want us to use your personal data / non-personal data, you should stop using our Services.


7.2  If you wish to delete certain personal data / non-personal data, you may make such request by e-mailing us at However, deletion of certain personal data / non-personal data may render us unable to provide you our Services.


7.3  We will retain and use your personal data / non-personal data if it is necessary in order to comply with any legal obligations, or to enforce the Agreement and / or to resolve any disputes.


You understand that we may send you direct marketing promotions by email. If you do not wish to receive any direct marketing promotional materials from us, you may email us at or click on the “Unsubscribe” link shown in our promotional messages. A confirmation of unsubscription will be sent to you via email within 10 working days upon receipt of your request. Should you not receive our confirmation email, please notify us immediately. 


Please note that we may amend this Privacy Policy at any time by email __________________), or via posting the amended terms and / or conditions on our website.  All amended terms and / or conditions shall automatically be effective 30 days after the posting day of such amended terms and / or conditions.  Your continued use of our Services after the effective date of such amended terms and / or conditions constitutes your acceptance of the amended terms and / or conditions.  You are hereby asked to check for any such amendments from time to time during your use of our Services.


Our website uses cookies to generate statistics, improve navigation and/or to make our services more efficient. By using our Services, you are deemed to have agreed and have accepted the use of cookies. You may also decide whether to accept cookies by using the settings of your browser, but you understand that by disabling all or part of the technical cookies, this may compromise your use of the Services.

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Contact Us

If you have any questions about these Terms & Conditions or would like further information, please contact us by email

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